Your Rights & Privacy

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🔒 Notice of Privacy Practices

Our Commitment to Your Privacy

MC Community Services is committed to protecting the privacy and security of your protected health information (PHI). We are required by law to maintain the privacy of your health information and to provide you with notice of our legal duties and privacy practices.

How We May Use and Disclose Your Health Information

For Treatment

We may use and disclose your health information to provide, coordinate, or manage your behavioral health services. This includes coordination with other healthcare providers, your treatment team, and specialists involved in your care.

For Payment

We may use and disclose your health information to obtain payment for services provided to you. This includes billing MaineCare and providing necessary information for claims processing.

For Healthcare Operations

We may use and disclose your health information for our healthcare operations, including quality assessment, improvement activities, case management, care coordination, and compliance reviews.

Your Rights Regarding Your Health Information

• Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your health information.
• Right to Access: You have the right to inspect and obtain a copy of your health records.
• Right to Amend: You may request that we amend your health information if you believe it is incorrect or incomplete.
• Right to an Accounting: You have the right to request a list of certain disclosures we have made of your health information.
• Right to Request Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to a Paper Copy: You have the right to obtain a paper copy of this notice upon request.

Special Protections for Minors

As we primarily serve children under 21, parents or legal guardians typically have the right to access their child's health information and make healthcare decisions. However, Maine law provides certain exceptions where minors may consent to their own treatment or control access to their records.

Questions or Complaints

If you have questions about this notice or wish to file a complaint about our privacy practices, please contact:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at:
Phone: 1-800-368-1019
Online: HHS Office for Civil Rights Portal

Effective Date: January 1, 2025 | Last Revised: January 2025

⚖️ Non-Discrimination Notice

MC Community Services complies with applicable Federal civil rights laws and does not discriminate on the basis of:

We Provide Free Services to Help You Communicate With Us

For People with Disabilities:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats)
• Auxiliary aids and services

For People Whose Primary Language Is Not English:

• Qualified interpreters
• Information written in other languages

If you need these services, please contact us at (207) 794-3133. We will make every effort to accommodate your needs.

Filing a Discrimination Complaint

If you believe that MC Community Services has failed to provide these services or discriminated in another way, you can file a grievance with:

You can also file a civil rights complaint with:

📝 Complaint & Grievance Procedures

We are committed to addressing your concerns promptly and fairly. If you have concerns about the services you or your child receives, we encourage you to speak with us directly so we can work together to resolve the issue.

How to File a Complaint or Grievance

External Complaint Options

You also have the right to file complaints with:

Important: Filing a complaint will not affect the services you receive. We prohibit retaliation against anyone who files a complaint or grievance.

✓ Service Eligibility & Coverage

MC Community Services provides MaineCare Section 28 Rehabilitative and Community Support Services for children with cognitive impairments and functional limitations.

Who Is Eligible?

How to Access Services

Covered Services Include:

• Individual Treatment Planning (ITP)
• Behavioral Health Professional (BHP) services
• Skills training and development
• Community integration support
• Family support and training
• Crisis intervention when needed
• Coordination with other providers and school teams

🏆 Provider Credentials & Licensing

MC Community Services maintains all required licenses and certifications to provide high-quality Section 28 services in Maine.

Our Credentials

Our Staff Qualifications

Quality Assurance

We maintain high standards through:

• Regular internal quality reviews
• MaineCare compliance audits
• Client satisfaction surveys
• Continuous improvement initiatives
• Plan of Corrective Action (POCA) process when needed

Questions About Your Rights?

We're here to help. Contact us anytime with questions about privacy, rights, or our services.